Billing & Hardship Policy

(From August 1st 2018)

Payment Cycles

From August 1st, Lightspeed Internet will not be doing the “Set Payment Cycle” Method of Billing.

If you sign up on the 1st of the Month, this will always be your “Anniversary Date”. The anniversary date goes by the date you signed up to Lightspeed Internet, not the date your service goes active.

Late Payments

If you pay late with Lightspeed Internet we will charge a Late-Payment Fee. This will be applied to any invoices that are overdue by (7) Days. The fee is $15.00

Early Payment Bonus

You will get a bonus of a 10% Discount on your next invoice from Lightspeed Internet if you pay early. Make sure you make payment from the date the invoice was sent all the way up to 72 hours prior to receive your discount.

Payment Processing Fees

Lightspeed Internet does have these fees in-place as they are charged by our Payment Services Provider (EziDebit). These fees are added in arrears.

Payment Type Percentage Fee Transaction Fee
Visa/Mastercard 1.9% $0.90c
Amex 3.0% $0.90c
Direct Debit (Bank)
BPAY

 

Cancellation of Service 

Lightspeed Internet is a No-Lock in contract service. We don’t offer contracts, however we require 30 days’ notice if you do intend on leaving us for whatever reason. If you do not provide us 30 Days’ notice a $49 administration fee will be applied to your account.

Financial Hardship

If you are experiencing financial hardship and you need more time to pay, give us a call on (08) 6269 0900 or email support@lightspeedinternet.com.au. We will do our best to help you in the situation you may be in.