A Few Things to Note About Our nbn™ Plans
The availability of the nbn™ does depend on the location of your home or business. Service availability can be checked by giving us a call on (08) 6269 0900 or emailing firstname.lastname@example.org. You can also refer to the NBNCo Service Map for more information.
nbn™ may deem your home to be a ‘greenfields’ area and therefore a New Development Charge will apply. Don’t worry, during the signup and provisioning process we will let you know if this charge applies to you. This charge applies to homes/businesses that have had nbn™ Fibre installed. Most locations this charge apply’s to, is brand new homes in new estates and new high-rise apartments.
The Installation of your Service is done by an approved NBNCo Contractor. Lightspeed Internet will provide you information when this installation will occur. This Professional Installation is for locations that require a technician appointment. If you are already connected to the nbn™ and are transferring your service; this simple transfer is done remotely and generally takes 24 – 48 hours (depending on the outgoing provider).
The speed provided by nbn™ is the maximum port speed that can be produced down the line. Lightspeed Internet does not guarantee you will receive the maximum port speed at your home. This is because there are too many technologies and factors on the network that could slow your service. From Copper Cabling to the Modem/Router to the type of Computer technology you are using to connect to the internet. If you are having speed or drop out issues, we suggest giving our support teams a call on (08) 6269 0900 to investigate.